REGISTRATION DreiländerGIRO 2024

We apologize for the inconvenience. This is a bug that we haven't been able to fully understand yet. Last year, some participants were affected by this issue, and we hoped that the recent technology update would have resolved it. However, if this error still appears on your ticket, please send an email to service@dreilaendergiro.at, and let us know which start block you wish to be in. We'll make sure to update it accordingly.

Have you already participated in our event in 2023 and traveled using public transportation? Then you are eligible for the affordable Green Ticket (€80 + €4.90 service fee)! With a personalized promo code, you can register for the discounted ticket category. Simply send us the proof of your eco-friendly travel (e.g., your train and/or bus ticket) to service@dreilaendergiro.at, and let us know which route you would like to participate in. We will send you a promo code via email, which you can use during the registration process.

You should receive your ticket via email shortly after making the payment. If you paid by traditional bank transfer, it may take a few days after your transfer for the ticket to arrive. In this case, we kindly ask for your patience. The subject of this email will be "Your Ticket for Dreiländergiro 2024," and the sender will be NTRY Ticketing: support@ntry.at. If you cannot find the email, please check your spam folder first.

If you still cannot find it, please send an email to support@ntry.at. In your email, please provide the following details:

• The date of your registration
• The date of your payment
• The email address you used for registration

If you made a traditional bank transfer, it is essential to include the correct reference number. Please double-check this reference number. If you realize that you made a mistake, please inform the NTRY team about the reference number you used.

Unfortunately, ticket cancellations are not possible. However, in most cases, this won't be an issue, as you can transfer your ticket to another person until shortly before the Dreiländergiro event (May 21, 2024). Our service tool for ticket transfers will be open no later than January 1, 2024 (possibly even earlier!). The transfer process is straightforward, but please be aware that a processing fee of €10 will apply.

If you unexpectedly need to cancel your participation after May 21, 2024, it will not be possible to transfer your ticket anymore. Additionally, please note that your ticket is personalized, meaning only you can participate using your assigned start number. There will be ID checks during the start number pickup and occasional checks by the authorities on the event day. Therefore, we strongly recommend considering purchasing a cancellation insurance immediately after your registration. You can get this insurance from the Europäische Reiseversicherung starting at €4.

Unfortunately no. Once the registration is closed, it will not be reopened.

The short answer: unfortunately, no. A route change is only possible as long as there are available slots on your preferred route (please refer to the section on route change). After that, there are no exceptions made for route changes. If there are still sufficient slots available on the route you registered for, your friends can switch to it, provided it has not reached full capacity. However, if the route you are currently registered for is also fully booked, your only option would be to take the start position of someone who wishes to transfer their ticket to your preferred route, while offering your spot to someone else.

Our service tool for ticket transfers will open no later than January 1, 2024, and will remain open until May 21, 2024, allowing for such transfers to take place.

Did you make a typo during your registration or forgot to mention your club? Perhaps you've gained or lost a few kilos and want to change your jersey size?

Don't worry, these things can happen, and we want to make it easy for you to update your registration details. Starting from January 1, 2024 (probably even earlier!), our service page will be up and running. There, you can simply select the "Edit My Booking Details" option. You'll be able to change many of your registration details. Please note that your start position is personalized for you, so you cannot change your name. However, you can transfer your start position to another person. For more information, refer to the section "I'm not sure if I can definitely participate. Is a refund possible in that case, or is there an alternative?"

To make these changes, you'll need your "Ticket Code," which consists of 10 letters. You can find it on the left side of your ticket, below the QR code. Please note that the "x1" at the end of the code is NOT part of the Ticket Code.

Start Block 1: The first start block is assigned based on the timing of paid registrations. If you are among the first 100 cyclists to register and make the payment, you will start in the first block.

If more than 100 participants pay simultaneously, the timing of your registration will be considered.

Start Blocks 2 and 3: If you are not among the first 150 registrations but are an ambitious competitive cyclist who would like to start near the front, you can indicate during your registration that you would like to be in the second or third start block. The allocation to these front start blocks is based on your targeted finish time. The specific time limits for each block will be displayed during the registration process. However, your start position does not confer any specific advantages or disadvantages. At Dreiländergiro, we measure your net time, meaning the timekeeping starts only when you cross the starting mats. The start blocks are designed to ensure a smoother start and reduce risky overtaking maneuvers.

The time guidelines for the start blocks are as follows:

STELVIO ENGADIN:

• Start Block 2: Target finish time under 6 hours
• Start Block 3: Target finish time between 6 and 7 hours
• Start Block 4: Target finish time over 7 hours

STELVIO VINSCHGAU:

• Start Block 2: Target finish time under 5 hours
• Start Block 3: Target finish time between 5 and 6 hours
• Start Block 4: Target finish time over 6 hours

Unfortunately, that is not possible, unless you are a club/team and wish to register more than 30 participants. In that case, please contact us in advance so that we can provide you with the appropriate template for group registration. If you have less than 30 participants, please register individually through the registration page of our ticketing partner, ntry.